Integrating food delivery systems with restaurant data for a global, multichannel order platform

A multichannel order aggregator that seamlessly integrates POS systems and online food providers’ data through automation for one of the leading food service management platforms

This premier food order aggregator platform streamlines key tasks for restaurants, including managing menu listings, automating orders, and processing invoicing on popular food delivery apps, all while seamlessly integrating with POS vendors.
It provides restaurant managers with data-driven insights, enabling them to make more informed decisions.
As the software development partner, we consistently integrate restaurant data into the platform in alignment with our partner's goals.
Outcome

An aggregator platform that simplifies data management for restaurants and other key participants in the food and beverage industry.

What problem is solved?

Various food delivery systems utilize distinct interfaces, requiring restaurants to tailor their data to meet the specific requirements of each platform. This is a time- and resource-consuming process for restaurants.

With this platform, restaurants can effortlessly generate and replicate menus, automatically accept new items, and automate routine tasks across multiple delivery apps, using various POS providers, minimizing the need for manual intervention.

Additionally, restaurants gain convenient access to pertinent business statistics, such as peak hours, top-selling items, and customer traffic, enabling them to make data-driven decisions effectively.

Novelty of the project

This platform stands out by addressing the unique challenges that online food providers encounter in today's digital landscape, offering automated solutions to streamline operations.

By handling specific tasks for clients, it allows them to operate their businesses in a more automated, time-efficient, and informed manner.

Our role

As the bridge between our client’s platform and restaurants, we are dedicated to seamlessly integrating new customer data into the system. With the emergence of new restaurants and other key players in this industry, the need for integration is ongoing.

We also prioritize keeping the platform adaptable to evolving customer requirements by developing both temporary and permanent features. This enhances marketability for both the platform and restaurants.

We partnered up 5 years ago and quickly became trusted software integrators for this global project, eventually tripling the initial dedicated team.

Benefits of our partnership

Dedicated team

To match the request volume and the necessary skill set we created a dedicated team for this project, currently consisting of an experienced PM, two tech leads/consultants, a project lead, a dedicated tester and 4 software developers working on backend.

During the more than 5-year collaboration our dedicated team has effortlessly scaled down or up based on the client’s and project’s needs.

High flexibility & readiness for change

By establishing dedicated, fast-communication channels, providing near-real-time responses to client requests, and ensuring swift problem-solving, we have developed a custom communication process tailored specifically to meet the client’s unique needs.

Consultancy and implementation for high availability cloud computing

Leveraging our technical know-how and experience we have successfully implemented high availability cloud computing solutions that not only save costs and mitigate risks but also ensure seamless business continuity.

Guaranteeing near-zero downtime is essential for a platform catering to a large user base.

Technologies used

Laravel
Redis
MySQL Cluster
Elastic Search
Docker
GraphQL
40+ food delivery system partners
Approx. 20 mil daily requests
Approx. 50 mil orders processed
50.000+
restaurants
Project reach:
America, Europe, Asia
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John Doe, Project Manager

Specific challenges

Integrating at this scale poses unique challenges. Beyond providing technical expertise, we prioritized seamless communication to foster strong synergy with the client.

Given our focus on backend work, feedback was solely obtained through ongoing communication with the client team.

Through effective project management and resource allocation, we established a customized collaborative process that successfully met the requirements of all project stakeholders.

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